Returns & Refunds Policy

30-Day Returns

Products may be returned for a credit memo within 30 days of purchase. To qualify, items must be:

• In new or like-new condition
• In their original packaging
• Complete with all documentation and accessories

Missing accessories or documentation may incur additional charges. Products returned with damage may have repair fees assessed against the credit.

Return Goods Authorization (RGA) Required

All returns require a Return Goods Authorization (RGA) number before shipping. To obtain an RGA, call (248) 391-7800 with:

• Your order number
• The model number(s) being returned
• The reason for return

Mark the RGA number clearly on the outside of the package. Unauthorized returns may be refused.

Restocking Fee

Returns are subject to a 20% restocking charge. Return shipping costs are the customer's responsibility.

Refused or Undeliverable Shipments

Shipments that are refused, or returned due to an invalid address, are subject to a 20% restocking fee plus applicable non-deliverable shipping and handling fees.

Warranty Returns

Products with defects in material or workmanship are handled under our warranty — see our Warranty page for the process. Warranty repairs still require an RGA but are not subject to restocking fees.

Questions